Agent
Make contact center agents more efficient with a unified workspace for multi-channel digital engagement and support.
- Live-Chat (auf Desktopcomputern und Mobilgeräten)
- Mobile Chats in Ihrer App (SDK für mobile Apps)
- SMS-Nachrichten
- Facebook Messenger
- WhatsApp (Beta)
- Videochat
- Dateiübertragung
- Co-browse
- Besucherüberwachung
- Kompetenzbasierte Weiterleitung
- Salesforce®-Integration
- Zendesk-Integration
- Integration von Google Analytics
- Automatische Übersetzung (Lionbridge-Integration)
- Mehrere APIs
- Robuste Berichtsfunktionen
- Automatische Verteilung
- Proaktive Kundenkommunikation
Service
Deliver superior customer experiences with AI-powered self-service and live agent support.
Includes all Agent features, plus:
- KI-Chatbots/virtuelle Berater
- Conversational Designer
- Natural Language Processing (NLP)
- A.I.-gestützter Self-Service
- Proaktive Outreach-Engine
- Dynamische Suchleiste
- Ressourcenmanagement
- Intelligentes Routing
- Wissensmanagement
- Agent Smart Advisor
- Voices-Dashboard
- Kundeninformationen
Advise
Give all customer-facing employees (both in and out of the contact center) access to company knowledge.
- Natural Language Processing (NLP)
- Portalvorlagen
- Wissensmanagement
- Salesforce-Integration
- Chrome-Browsererweiterung
- Artikelvorschläge
- Zugang zu Metadaten
- Kommentare
- Insights-Dashboard
Helpdesk
NEW
Modernize your own employees' experience with IT and HR chatbots.
Modernize your own employees' experience with IT and HR chatbots.
Includes all Agent features, plus:
- KI-Chatbots/virtuelle Berater
- Conversational Designer
- Natural Language Processing (NLP)
- A.I.-gestützter Self-Service
- Integration in Microsoft Teams (Beta)
- Chrome-Browsererweiterung
- Wissensmanagement
- Agent Smart Advisor
- Voices-Dashboard
- Kundeninformationen
- Synchronisierung mit ServiceNow-Wissensdatenbank
- Benutzerdefinierte Intent-Bibliothek
- Implementierungshandbuch